A few months ago, Angela Bass experienced a fairly common problem for mothers who have recently started breastfeeding. Her two-month-old daughter was having trouble nursing, and as a result, Bass was suffering from painful engorgement, a condition that can lead to an infection called mastitis. Her doctor prescribed an electric breast pump to help Bass manage her milk supply while working with a lactation consultant to figure out why her daughter wasn’t able to nurse.
Initially, filling the prescription seemed easy, but Bass soon found herself spending hours navigating a complicated and obscure process through her private insurance provider to obtain the pump. It ultimately took a week to find a medical device supplier who would accept the prescription, and in the end, she was still mistakenly billed for it.
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